UX, CX… it’s time for EX

Most organizations attribute their success to a ‘consumer first’ policy. In today’s world of personalization it means developing a superior user experience with an access to highly customized products and services, and proactively addressing problems before they have been raised.

The millennial employee wants individualised rewards, development opportunities and roles through a quick and convenient access of the workplace. Each employee differs in the manner in which she expects the organization to respond to her needs.
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Design thinking – Advancing HR

Disruption and innovation pose a challenge and an opportunity to business at the same time. Simultaneously, they are changing the employer-employee relationship – giving it a deeper dimension than a simple ‘rent-seeking’ exchange. In the wake of Industry 4.0, the nature of organization is set to undergo a phenomenal transformation, which, if unsupported by prudent HR practices can lead to massive setbacks to the organization. The role of HR in this scenario is to integrate business, work performance and HR strategy to yield best outcomes for the organization. If innovation is the key to success, organizational excellence is the key to innovation and the key can only be sourced through
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